Terms & Conditions

1.1 ChatQURE AI provides a digital healthcare platform that enables patients to consult with licensed medical professionals through chat, audio calls, or video calls.

1.2 Consultations are charged on a per-minute basis, and the applicable rate will be displayed before the consultation begins.

1.3 Currently, the Service does not provide medicine delivery, laboratory testing, or offline appointments.

1.4 ChatQURE AI may introduce additional healthcare services in the future.

1A. Categories of Services & Practitioners

ChatQURE AI provides access to multiple categories of service providers. Users are required to select the appropriate category before initiating a consultation.

(a) Medical Doctors (Allopathy)
Includes General Physicians and Specialist Doctors licensed under modern medicine. These practitioners may provide consultation, diagnosis, and prescriptions in accordance with applicable laws in India.

(b) AYUSH Practitioners
Includes practitioners of Ayurveda, Homeopathy, Unani, and Naturopathy systems of medicine. Consultations and treatments are provided strictly as per their respective systems of medicine. Advice and prescriptions (if provided) are limited to their recognized domain of practice.

(c) Wellness Experts
Includes professionals and wellness consultants. These services are non-medical in nature. No diagnosis, prescription, or medical treatment is provided under this category.

(d) Veterinary Services
Includes licensed veterinary professionals. These services are strictly limited to animal healthcare and must not be used for human medical concerns.

User Acknowledgment
By using the platform, users acknowledge that:

• They are responsible for selecting the correct category of service.

• ChatQURE AI is not liable for any consequences arising from incorrect category selection.

1B. AI Services

ChatQURE AI provides AI-powered health information features.

Users may upload medical or health-related reports and documents, including but not limited to MRI reports, CT scan reports, X-ray reports, radiology reports, pathology reports, lab reports, prescriptions, or other health documents.

Users may upload reports using camera, gallery, or PDF upload options available within the platform.

ChatQURE AI may analyze the uploaded report or user question and provide general health-related insights, simplified explanations, possible precautions, and guidance on which type of doctor or medical specialist may be suitable for the user’s concern.

ChatQURE AI is provided only for informational and educational purposes. It does not provide medical diagnosis, medical treatment, prescriptions, or emergency medical advice.

Users should always consult a qualified medical practitioner or doctor before taking any medical decision based on AI-generated information.

2.1 Users must be at least 18 years of age or the legal age in their jurisdiction to use the Service.

2.2 Users agree to provide accurate, complete, and up-to-date information when creating an account or using the Service.

3.1 Users are responsible for maintaining the confidentiality of their account credentials.

3.2 Users are responsible for all activities conducted under their account.

3.3 Users must notify ChatQURE AI immediately in case of unauthorized access or security breaches.

4.1 Consultations are billed on a per-minute basis.

4.2 The consultation rate will be displayed before the consultation request is initiated.

4.3 Payments must be made using the payment methods available within the platform.

4.4 Refunds or cancellations are governed by the ChatQURE AI Refund Policy.

4.5 Users are responsible for any applicable taxes or government charges.

4.6 AI Feature Charges

Certain AI-powered features, including report analysis, health question answers, report insights, and doctor/specialist recommendation features, may be chargeable.

Each AI question, report analysis, or AI request may cost approximately ₹9 or any other amount displayed within the platform before submission.

The applicable charge will be shown to the user before using the AI feature. Charges may be deducted from the user’s wallet balance or through any available payment method on the platform.

ChatQURE AI may update AI feature pricing from time to time.

5.1 ChatQURE AI facilitates telemedicine consultations between patients and doctors.

5.2 The Service does not replace emergency medical care.

5.3 In case of a medical emergency, users should immediately contact local emergency services or visit the nearest hospital.

5.4 ChatQURE AI is not responsible for any diagnosis, treatment, medical advice, or outcomes provided by doctors.

Different categories of practitioners available on the platform operate within their respective domains as defined in Section 1A.

5A. AI Health Disclaimer

ChatQURE AI uses artificial intelligence to generate general health-related information based on the data, text, images, PDFs, or reports uploaded by the user.

AI-generated insights may not always be complete, accurate, or suitable for every medical condition. ChatQURE AI should not be treated as a substitute for professional medical consultation, diagnosis, prescription, or treatment.

ChatQURE AI does not replace doctors, hospitals, clinics, emergency services, or physical medical examination.

In case of serious symptoms, medical emergency, sudden pain, breathing difficulty, chest pain, injury, pregnancy-related emergency, or any urgent health condition, users must immediately contact emergency medical services or visit the nearest hospital.

ChatQURE AI is not responsible for any medical decision taken solely on the basis of AI-generated information.

7.1 ChatQURE AI conducts a Know Your Customer (KYC) and professional verification process before allowing doctors to provide consultations on the platform.

7.2 Doctors may be required to submit documents including:

• Medical degrees and educational qualifications
• Aadhaar Card
• PAN Card
• Valid Medical Registration Number
• Registration with the State Medical Council or National Medical Commission (NMC)

7.3 The purpose of this process is to verify that the doctor is a licensed medical professional legally permitted to provide consultation services.

7.4 While ChatQURE AI performs reasonable verification checks, the platform does not guarantee the continued validity or accuracy of the information provided by doctors.

8.1 When a patient clicks the "Consult" button, a "Please Wait" pop-up will appear indicating that a consultation request has been sent to the doctor.

8.2 The patient must wait up to 60 seconds for the doctor to respond.

8.3 During this time, the doctor has the right to accept or reject the consultation request.

8.4 If the doctor accepts the request within 60 seconds, both the patient and doctor will be redirected to the consultation chat interface.

8.5 Within the consultation interface, communication may occur via:

• Text chat
• Audio call
• Video call

8.6 If the doctor does not accept the consultation request within 60 seconds, the request will automatically expire and be rejected.

10.1 ChatQURE AI shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Service.

10.2 ChatQURE AI does not guarantee the availability, accuracy, or reliability of consultations conducted through the platform.

ChatQURE AI may introduce additional healthcare services in the future, including but not limited to:

• Medicine delivery
• Laboratory testing
• Health monitoring tools

Such services will be governed by updated Terms & Conditions.

13.1 If a user requests account deletion, the account will be scheduled for permanent deletion after 30 days.

13.2 During the 30-day period, the account will remain deactivated.

13.3 If the user logs in again within 30 days, the account will be reactivated and the deletion request will be canceled.

13.4 After 30 days, the account and related data may be permanently deleted and cannot be recovered.

14.1 Consultations conducted through ChatQURE AI are intended to comply with telemedicine practice guidelines applicable in India.

14.2 Doctors are responsible for complying with medical laws, ethical standards, and regulatory requirements.

14.3 Telemedicine consultations may have limitations compared to physical examinations.

14.4 Doctors may advise patients to visit a clinic or hospital when necessary.

15.1 Doctors may issue digital prescriptions during consultation where legally permitted.

15.2 Prescriptions are issued at the sole discretion of the consulting doctor.

15.3 Certain medications, including restricted or controlled substances, may not be prescribed through teleconsultation.

15.4 ChatQURE AI does not guarantee that a prescription will be issued in every consultation.

16.1 ChatQURE AI operates solely as a technology platform connecting patients with independent medical professionals.

16.2 Doctors using the platform are independent professionals and not employees or agents of ChatQURE AI.

16.3 ChatQURE AI does not practice medicine and does not directly provide medical treatment.

16.4 All medical advice, diagnosis, and treatment decisions are the responsibility of the consulting doctor.

16.5 ChatQURE AI only facilitates communication between patients and doctors.

17.1 ChatQURE AI may store consultation-related data to improve services, maintain records, and resolve disputes.

17.2 Such data may include:

• Chat conversations
• Consultation timestamps
• Digital prescriptions
• Medical information shared during consultations

AI-related data may also be stored, including uploaded reports, images, PDFs, user questions, AI-generated responses, timestamps, and usage/payment records, in accordance with the Privacy Policy.

17.3 All stored data is handled in accordance with the Privacy Policy and applicable laws in India.

17.4 By using the Service, users consent to the collection and storage of consultation-related information.

ChatQURE AI may update or modify these Terms at any time.

Updated Terms will become effective immediately upon posting.

Users are responsible for reviewing the Terms periodically.