Pricing Policy
Effective Date: March 08, 2026
Last Updated: March 08, 2026
This Pricing Policy explains how consultation charges, wallet balances, payments, and pricing-related matters are handled on the ChatQURE platform.
This policy applies to the use of ChatQURE mobile applications (Android and iOS), website, webpages, and related digital services (collectively referred to as the "Platform").
ChatQURE is owned and operated by Forge Aura Technologies Private Limited ("ChatQURE", "we", "our", or "us").
By accessing or using the Platform, you agree to this Pricing Policy in addition to our Terms & Conditions, Privacy Policy, and Disclaimer.
1. Consultation Pricing Model
1.1 Per-Minute Billing
All healthcare consultations conducted on ChatQURE are charged on a per-minute basis.
The applicable consultation rate may vary depending on several factors, including:
- The healthcare professional selected
- Area of medical specialization
- Professional qualifications and experience
The exact per-minute consultation rate will be clearly displayed before the consultation begins.
Charges are calculated based on the actual duration of the consultation session.
2. Wallet System
2.1 Prepaid Wallet
ChatQURE operates on a prepaid wallet system.
Users are required to add funds to their wallet before initiating a consultation request.
The wallet balance must be sufficient to cover the consultation charges.
2.2 Real-Time Deductions
Consultation charges are deducted from the user's wallet balance in real time based on the duration of the consultation.
If the wallet balance becomes insufficient during an active consultation:
- The consultation may be paused, or
- The consultation may be automatically terminated.
3. Payments
3.1 Accepted Payment Methods
Users may add funds to their wallet using payment methods made available on the Platform, which may include:
- Digital payment gateways
- Debit cards or credit cards
- UPI or other electronic payment methods
Available payment options may vary depending on platform availability and regulatory requirements.
3.2 Secure Payment Processing
Payments are processed through secure third-party payment gateway providers.
ChatQURE does not store full payment card numbers or sensitive payment instrument details on its servers.
4. Refunds & Adjustments
4.1 Consultation Charges
Once a consultation session has started, all consultation charges are considered final and non-refundable.
Refunds will not be issued for situations including but not limited to:
- Network connectivity issues
- Device limitations or malfunctions
- Internet service interruptions
- Call quality degradation
- Technical failures or service disruptions
- Third-party service provider issues
- Circumstances beyond ChatQURE's reasonable control
ChatQURE shall not be liable for interruptions, failures, or degraded service quality caused by external technical factors.
5. Taxes
Consultation fees may be inclusive or exclusive of applicable taxes, including Goods and Services Tax (GST) or other government-imposed charges.
The applicable tax amount will be displayed at the time of payment where required.
Users are responsible for any applicable taxes associated with their use of the Platform.
6. Pricing Changes
6.1 Policy on Pricing Updates
ChatQURE reserves the right to modify consultation rates, wallet limits, service charges, or pricing structures at any time.
6.2 Effect on Existing Consultations
Any changes to consultation pricing will be displayed on the Platform before a new consultation begins.
Pricing changes will not affect consultations that are already in progress.
7. Pricing Transparency
ChatQURE is committed to maintaining clear and transparent pricing practices.
Users can expect:
- No hidden charges
- No mandatory subscriptions
- No automatic renewals, unless explicitly stated
Users are encouraged to review pricing details carefully before initiating a consultation.
8. Disputes & Customer Support
If you have any questions or concerns regarding pricing, billing, or wallet deductions, please contact our support team.
Email: support@chatqure.com
ChatQURE will make reasonable efforts to review and respond to pricing-related inquiries in a timely manner.
9. Policy Updates
ChatQURE may update or revise this Pricing Policy from time to time to reflect changes in business operations, pricing models, or legal requirements.
Updated versions of the policy will be posted on the Platform.
Continued use of ChatQURE after such updates constitutes acceptance of the revised Pricing Policy.